ServiceNow Connector

Enable customers to use ServiceNow to request OneFuse Policies as part of a ServiceNow Catalog Item. Resulting OneFuse deployments are reflected and managed in ServiceNow and in OneFuse.

Features

• Manage multiple OneFuse Endpoints in ServiceNow.
• Manage OneFuse Catalog Items in ServiceNow after they are created when creating a OneFuse ServiceNow Catalog Item Policy.
• Manage OneFuse Deployments in ServiceNow.
• Execute a OneFuse ServiceNow Connector Policy (that invokes a OneFuse vRealize Automation Policy) via the OneFuse API.
• Consume any available OneFuse Module via a ServiceNow Catalog Item.
• Graphically map fields between ServiceNow and the OneFuse Module within ServiceNow.
• Create, update, and destroy deployments to and from VMware vRealize Automation, Terraform, and more from ServiceNow.

Setup overview

1. Set up and install the OneFuse Update Set.
2. Create a ServiceNow Credential. The ServiceNow user needs the role x_sovla_onefuse.admin.
3. Create a ServiceNow Endpoint.
4. Create an OneFuse ServiceNow Catalog Item Policy to automatically create a correlated ServiceNow Catalog Item.
5. Request the ServiceNow catalog item to invoke the configured OneFuse Module.
6. Track ServiceNow Connector deployments.