ServiceNow CMDB policy
Create, update, and delete ServiceNow CMDB policies in OneFuse
ServiceNow CMDB
Configure OneFuse ServiceNow CMDB policies for automated CI management
2 minute read
Create and consume ServiceNow “CIs-as-a-Service” backed by customizable and dynamic policy-based configuration to drive consistent CMDB configuration item creation and updates from VMware vRealize Automation (vRA), Terraform, ServiceNow, CloudBolt CMP, or existing scripts via the OneFuse API.
Setup overview
- In OneFuse, select ServiceNow CMDB from Home, or select Modules > ServiceNow CMDB from the left navigation menu.
- Select Modules > ServiceNow CMDB.
- Create a ServiceNow CMDB policy.
- Enter Provision, Update, and Deprovision IRE templates.
- Provision, Update, and Deprovision ServiceNow CMDB Configuration Items through the OneFuse API or an Upstream Provider.
- Manage ServiceNow CMDB deployments.
License required
This module requires the ServiceNow CMDB License in order to execute a policy to provision, update, or deprovision Configuration Items. SNOW Policies, Endpoints, and Module Credentials can be created without a license.
Highlights
- Simplify automation of ServiceNow CMDB CI management.
- Create separate dynamic ServiceNow configuration definitions.
- Flexible mapping via JSON-based templates which can utilize dynamic or static values and vRA metadata, for example, using vRA custom properties.
- Multiple operations permitted (insert/update/delete) on multiple related or independent tables using the direct-to-table method.
- CMDB configurations can be applied generically at the compute resource or business group level, or more specifically at the blueprint level.
- Ability to address varying complexity of ServiceNow CMDB design and customization.
- Customers can get started with the included templates for a vanilla ServiceNow environment or utilize the import set for advanced ServiceNow-driven customization.
- Multiple ServiceNow endpoints and configurations can exist in parallel, allowing for isolated testing and promotion without disruption.
- Compatible with the VMware ITSM plugin.
- Compatible with ServiceNow Discovery.
- Any vRA IaaS type supported (for example, vSphere, AWS).
- Included ServiceNow schema sample template content for Linux and Windows VMs, based on ServiceNow and vRA versions.
- Instantaneous CMDB inserts and updates occur during time of provisioning, de-provisioning, and re-configuration.
- Flexible de-provisioning and clean options.
- Supports import set or direct to table.
- Perform update or removal from any number of related tables based on configuration.