ServiceNow CMDB policy

Mon, 01 Jan 0001 00:00:00 +0000

Setup overview

To use the ServiceNow CMDB module:

Create a ServiceNow CMDB Module Credential.
Create a ServiceNow Endpoint. If applicable, configure ServiceNow proxy support.
Create a ServiceNow CMDB Policy and define ServiceNow IRE Templates.
Provision with ServiceNow CMDB.

The user setting up the ServiceNow Policy must have the credentials to log in to the ServiceNow instance.

Create a ServiceNow CMDB policy

Prerequisite

Create a Module Credential and Endpoint for the selected technology.

In OneFuse, select ServiceNow CMDB from Home. Or, select Modules > ServiceNow CMDB from the left navigation menu.
Select Create, and fill out the ServiceNow CMDB Policy form under the General tab.
Select Next, and enter a provisioning template for the ServiceNow Identification and Reconciliation Engine (IRE).

Update a ServiceNow CMDB policy

Update the ServiceNow CMDB Policy to change the name, description, Endpoint, and IRE templates.

Tracking ServiceNow deployments

Mon, 01 Jan 0001 00:00:00 +0000

Track ServiceNow Deployments in OneFuse, including the Configuration Item (CI) name and class name in ServiceNow.

View ServiceNow deployments

In OneFuse, select ServiceNow CMDB under Modules, or select Modules > ServiceNow CMDB from the left navigation menu.
Scroll down to Deployments. See Managed object for more information.

The OneFuse ServiceNow CMDB Deployments reflect the history of CI modifications.