Create multi-channel alerts

Mon, 01 Jan 0001 00:00:00 +0000

Quick setup

Create alert channels in Admin > Multi-Channel Alerts.
Add one or more categories to each channel.
Set each channel’s destination.

For the full, type-specific steps, see Configure Slack to use multi-channel alerts and Set up Microsoft Teams to use multi-channel alerts.

Example: route alerts by category

A channel receives an alert only when the alert’s category exactly matches one of the channel’s categories. This example routes two custom categories so that both go to Slack while bad-news alerts also go to email.

Configure Slack to use multi-channel alerts

Mon, 01 Jan 0001 00:00:00 +0000

Prerequisites

Create or identify a Slack channel for alerts.
Ensure you can access your Slack workspace in a browser.

Create a Slack app

Log in to https://api.slack.com/apps.
Select Create New App > From scratch.
Provide an App Name and select your workspace.
Select Create App.

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Under Features, select OAuth & Permissions.
Under Scopes > User Token Scopes, select Add an OAuth Scope.
Select chat:write.

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Set up Microsoft Teams to use multi-channel alerts

Mon, 01 Jan 0001 00:00:00 +0000

Prerequisites

Set up or identify the Microsoft Teams channel for Cloud Management Platform (CMP) alerts.
Log in to the Microsoft Teams application.

Quick setup

Create a new workflow in Microsoft Teams on the desired team.
Copy the URL from the workflow.
Create a Microsoft Teams alert channel in CMP.
Enter the URL copied from the workflow.

Create a workflow in Microsoft Teams

In your Microsoft Teams application, select the channel you want to receive alerts. You can also create a new team and channel for the alerts.
On the channel, select the ellipsis menu […].
In the search field, type Workflows, or select + Apps and type Workflows in the search bar. The search results are displayed.

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Find the required workflow and select its Add button.
Select the template Post to a channel when a webhook request is received.
Enter the flow name, for example “Cloudbolt Alert”. Select Next.

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Select the Microsoft Teams team and channel as required.

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Select Create a Flow.
Your workflow is created. You can run it by making a POST request to the displayed URL.

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Copy the URL. You use this URL in the multi-channel alert channel in CMP.
Select Done. The flow name is displayed in the workflow home dashboard:

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Select the created flow name, for example “Cloudbolt Alert”, then select the edit icon (upper left) to update the workflow.
On the edit page, you may see two steps. The first contains the workflow URL you use in CMP. Do not remove the first step; it is required. The second step is the action to take for this workflow.
Remove the action by selecting the ellipsis (…) and selecting Delete.

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Select New steps > Standard > Microsoft Teams > Post a message in a chat or channel.

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Fill out the form as follows:
- Post as: user
- Post in: Channel
- Team: the team you created or selected in step 1. Example: support-alerts
- Channel: the channel from step 1 you want to receive alerts. Example: General
- Message: select Body from dynamic content
- Subject: a subject for your alert
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Select Save.
Use the URL you copied in step 9 in CMP.
You can also see the alert status in Teams. Go to Workflow > Home > flow name, then scroll down.

Multi-channel alerts on CloudBolt Documentation

Create multi-channel alerts

Quick setup

Example: route alerts by category

Configure Slack to use multi-channel alerts

Prerequisites

Create a Slack app

Set up Microsoft Teams to use multi-channel alerts

Prerequisites

Quick setup

Create a workflow in Microsoft Teams